Appointments & Referrals
Appointments
To schedule an appointment, look up your health record, request a prescription refill, check a lab result, or send a message to your health care team, log into the MHS GENESIS Patient Portal.
- Common Access Card or DS Logon Account is required.
- You can also schedule an appointment by calling our appointment line at 229-257-2778.
The 23 MDG does not have “Sick Call” but does offer walk-in services during specific times. If you have an emergency, Call 911.
- Moody Air Force Base does not offer urgent or emergency care services.
- To learn about how TRICARE covers emergency care, visit the TRICARE Emergency Care page.
Referrals
If you’ve been referred to a specialist by your primary care manager at the MTF, please stop by the Referral Management Office before leaving the clinic. One of our referral managers will provide you instructions on how to access referral info and schedule an appointment. This applies to specialties that are not offered at the MTF and those that are only available in the network.
All routine network referrals have an expiration date, so please schedule your initial appointment before the referral period ends. The PCM team nurse will schedule urgent referrals. Referral Management Center staff cannot renew, modify, or delete an unused, unwanted, or expired referral. All expired referrals must be renewed by contacting your PCM. Please visit
Humana Military for more information.
Finding TRICARE Resources
Need to find information about referrals, claims, and enrollment information? Visit the TriWest Patient Portal.
Visit the TRICARE Resources page for information on setting up your secure beneficiary portal account, available education resources, and more.