Pharmacy

The 23d Medical Group Pharmacy fills new prescriptions and refills at no cost for covered medications for:

• Active duty service members
• Active duty family members
• Retirees and qualifying family members
• TRICARE Prime enrollees

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) and wait, or
• You can activate and come back later to pick them up.
• Patients have two choices of where to pick up their medications:
  • The 23rd MDG Pharmacy located in building 900
  • or the 24/7 ScriptCenter (Certain items may not be available from the ScriptCenter, such as refrigerated, oversized items, and controlled substance prescriptions.)

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The Moody AFB pharmacy will only accept electronic prescriptions to improve patient safety.
• Please have your provider send the prescriptions directly to our Pharmacy.
• If you are activating prescriptions from off-base providers, new prescriptions must be activated by 3:30 p.m. for same-day service.

To submit an electronic prescription:

Ask your provider to select the:

• Pharmacy name: Moody AFB Pharmacy
• NCPDP/NPI number: NPI number 1689773350.

Activating New Prescriptions

The Moody AFB Pharmacy does not start to process your prescription until you have activated for processing. Your experience will be the best if you activate your prescription prior to coming to the Pharmacy.

• There is a limit of nine new prescriptions for same-day service.
• Activations are only accepted during business hours.

There are multiple ways to activate your new/renewal/transferred prescription(s):

Option 1: Text Message - Fastest and Preferred

Text “Get in Line” to 833-429-6949 or scan the QR code.
Follow the prompts on your mobile device.

Option 2: In Person - Kiosk

Go to the Moody AFB 23rd Medical Group Pharmacy in building 900. Then, you’ll check in at one of the kiosks.

• Follow the on-screen prompts to check in.
• To get text updates, you’ll need to enter your cell phone number.

Option 3: Online - Patient Portal Secure Messaging

Send a new prescription request to the pharmacy via secure messaging through the MHS GENESIS Patient Portal.

Option 4: By Phone - Call the Activation Line

• Call the Activation Line at 229-257-APPT (2778), select Option 2, 2, 2
• Processing times may vary based on pharmacy staffing and available resources.

Requesting Prescription Refills

There are two ways to refill your prescription(s):

Option 1: Online - Patient Portal Rx Refills tab

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone - Call the Refill Line

• Call our pharmacy refill line at 229-257-APPT (2778) Select Option 2, 2, 1
• Then, follow the prompts to select where you want to pick up your refills.

Picking Up Your Prescriptions

You will need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

ScriptCenter

Located at your 23rd Medical Group, just inside the west entrance in Building 900. New and refill prescriptions can be accessed at the ScriptCenter 24 hours per day, 7 days a week! When activating new prescriptions, ask to have your pickup location be at the ScriptCenter. It is very easy to use, and patients enjoy not waiting in the pharmacy lobby.
To use the ScriptCenter “Fast Enroll” (with a CAC):

• Visit the ScriptCenter and Select “Pick Up”
• “Accept” Terms and Conditions
• Scan your Common Access Card/Retired Identification Card
• Create your 4-digit PIN, then confirm your 4-digit PIN
• Create a security question and answer (To reset PIN if needed)

Certain items may not be available to pick up from the ScriptCenter, such as refrigerated, oversized items, and/or controlled substance prescriptions.

Main Pharmacy

The 23rd MDG Pharmacy, located in Building 900.
To pick up your prescriptions at the 23rd MDG Pharmacy:
Check in at the Kiosk – select Pick Up
You will not be called to the window until your prescription is ready
Monday, Tuesday, Thursday, Friday: 7:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.

• Hours subject to change in support of federal holidays and designated family days
• Off-base prescriptions must be activated by 3:30 p.m. for same-day service.
• Limit of nine new prescriptions for same-day service.

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure bin located at the pharmacy lobby.

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Frequently Asked Questions

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy?

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.

A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.

A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.

TRICARE Formulary Search Tool

Use the TRICARE Formulary Search Tool to look up your medication. A search can tell you:

• Formulary status for medications (generic, brand-name, non-formulary, non-covered)
• Where the prescription can be filled
• Copayments and limitations, such as prior authorization
• Coverage review requirements and forms
• Alternative medications, including costs

To start your search, you’ll need to put in the brand name or generic name of the medication, select the strength prescribed, as well as your sex and age.
Manage Your Prescriptions
TRICARE Pharmacy Program