Scheduling an Appointment with your PCM
Communicate with your health care team through the MHS GENESIS Patient Portal DS Logon - DMDC (osd.mil) If you have not signed up, you first must set up your DS Login. Once established, this will allow you to request medication renewals, receive test/lab results, communicate with your health care team on "non-urgent" matters, and to request a copy of your immunization records. This tool is a great way to communicate to your PCM team in your own words instead of leaving a telephone message on the appointment line. Booking appointments online with the MHS GENESIS Patient Portal is not yet ‘live’ at Moody AFB but will be coming soon.
Patients should contact the appointment line to schedule an appointment or put a message in with the team nurse. If the appointment line is unable to immediately schedule you an appointment, the nurse will review your message, triage your needs, and contact you with a course of action. The nurse may be able to schedule a time for you to see the provider or refer you to an Urgent Care center. An Urgent Care referral from your PCM allows the PCM to receive the notes from the Urgent Care center.
Moody AFB does not have a walk-in sick call. Patients with sore throats and believe they need to be evaluated for strep throat may walk-in without an appointment Monday-Friday, 8-9 a.m.. The throat swab culture will be done by the technician, not a provider; the patient will be contacted about results and treatment. Throat swabs are indicated if symptoms, including sore or irritated throat, with or without a fever, stomachache or rash, have been present for less than 72 hours.
Walk-in services are also offered Monday-Friday, 8-9 a.m., for NEW wart treatment and provider-ordered blood-pressure readings.
For after hours, weekend and holiday, care advice is available by calling the Nurse Advice line. Call 800-TRICARE (874-2273), option 1, to speak with a nurse. The nurse can answer urgent care questions, provide advice, and help you find a provider if needed.