Health Services

Case Management

Who are Case Managers? 

Case managers are usually nurses or social workers who can help you and your family figure out complex health care and support systems. They will work with you to coordinate the services and other community resources you need 
 
They can help: 

  • Provide advocacy, support, and education 
  • Reduce burden and streamline appropriate utilization of care 
  • Partner with members of your healthcare team to assist in coordination of your health care needs 
  • Monitor for progress and desired outcomes. 

Why Would I Need Case Management? 

The need for case management services is determined through a collaboration between you, your family or caregiver, your health care team, and your provider. This collaboration includes a comprehensive assessment of your health, psychosocial needs, and use of health care services and resources. 
 
Case management can help by: 

  • Coordinating your care 
  • Assessing, planning, and facilitating services for you 
  • Evaluating your options 
  • Advocating on your behalf 

You or your family member may need case management if you have: 

  • Instability with chronic health problems 
  • A serious terminal illness 
  • An increased need for different provider specialties due to multiple diseases or conditions 
  • A need for more support and education during a critical period 

How do I contact a Case Manager? 

To begin services, your primary care manager may place a referral, or you can request a case manager by leaving a message with your PCM and health care team via the MHSGENESIS Patient Portal

Contact Us

Phone 

229-257- APPT (2778)  

Secure Messaging 

Send a message through the MHS GENESIS Patient Portal 

Hours 

Monday, Tuesday, Thursday, Friday
7:30 a.m. to 4:30 p.m. 
Wednesday
9:30 a.m. to 4:30 p.m. 
Hours subject to change in support of federal holidays and designated family days 

Location 

3278 Mitchell Blvd., Building 900 
Moody Air Force Base, GA 31699 

Don't forget to keep your family's information up to date in DEERS!