Dependent Care
The Dependent Care Clinic at the 23rd Medical Group - Moody Air Force Base aims to improve the health of our retirees, their families, and the family members of our active duty service members by providing safe, timely, and evidence-based health care. Our primary care services focus on prevention and screening as well as treating illness.
Services Provided
- Primary care for 18 years and older (non-active-duty beneficiaries)
- Directs assessment, management, and coordination of acute and preventive medical care, promotes telehealth services, initiates specialty care referrals, performs minor surgical procedures, and provides initial diagnosis, imaging, labs, and medication administration/refill Women’s Health and OB/GYN care (well women’s exam and IUD/Nexplanon placement)
- Additional services include a behavioral health consultant, clinical pharmacist, patient education, disease management, and case management for special populations at highest risk of adverse outcomes and utilization
Walk in Services
Moody Air Force Base does not have a walk-in sick call.
For provider-directed blood pressure screenings and repeat wart treatments (only after being evaluated by their provider), patients can walk in Monday-Friday, 8-11 a.m. and 1-3 p.m., excluding weekends, federal holidays, and training days.
Telephone Consult
Telephone consults are requests that can be completed without an appointment. These shouldn’t be confused with virtual appointments.
- Call the appointment line at 229-257-APPT (2778) to request a TCON message to be sent to your PCM
- Providers will review the TCON and determine the best action needed to grant the request
- Once a TCON is in place, the provider has three business days to respond; a nurse or technician will contact the patient with the provider’s response
Message Requests
Requests for items that may not require an appointment (e.g., medication renewals, referral renewals, lab/test results, immunization records, etc.) can be done in the form of a message to your PCM team.
- To message the team on “non-urgent” matters, personnel must activate and log into their MHS GENESIS Patient Portal account
- Once a message request is placed, the provider has three business days to respond
- Administrative documents may take up to 10 business days to complete
- A nurse or technician will contact the patient with the provider’s response
Schedule an Appointment
Patients should call the Appointment Line at 229-257-APPT (2778) to schedule an appointment.
If the appointment line is unable to immediately schedule you, request a message to be sent to the Dependent Care team nurse. The nurse will review your message, triage your needs, and contact you with a course of action.
Patients can also schedule an appointment, view medical health records, request a prescription refill, check a lab result, or send a message to your health care team by logging into the MHS GENESIS Patient Portal.
Military Health System Nurse Advice Line
After hours, weekends, and holidays, care advice is available by calling the MHS Nurse Advice Line.
Call 1-800-TRICARE (874-2273), Option 1, to speak with a nurse.
The MHS Nurse Advice Line is available 24/7 by phone, web chat, and video chat.
Contact the MHS Nurse Advice Line 24/7 to:
- Get evidence-based health care advice from a registered nurse
- Find an urgent care or emergency care facility
- Receive recommendations for the most appropriate level of care
- Schedule same or next day appointments when recommended by a registered nurse and enrolled to a military hospital or clinic
- Get an online "absence excuse" or "sick slip" when medically appropriate, subject to service or command requirements
