Patient and Family Partnership Council (PFPC)

What is the PFPC?

The Patient and Family Partnership Council captures the voices and insights of patients and families to improve the care experience by elevating to leadership any current or chronic issues to make positive changes within the 23rd Medical Group. The PFPC is a council comprised of patient advisors who work in collaboration with our facility members to enhance the quality of care and patient experience.

Advisors are asked to give feedback about their experiences as a patient/family member and help plan changes to improve how we care for patients. Patient/family advisors provide a voice that represents all patients and families of patients who receive care at the 23rd Medical Group - Moody Air Force Base.

Mission

Provide information, advice, and recommendations to the 23rd Medical Group commander and the Defense Health Agency on issues related to access to care, quality of care, administrative activities, and the patient and family experience of care.

Vision

A partnership between patients, families, and our medical treatment facility staff to promote and support patient centered values, helping to shape services, focusing on patient and family-centered care.

Objective

To ensure patients, family members, and staff collaborate in information sharing and program development to enhance the overall health care experience for our entire Team Moody community.

What do advisors do?

Patient and family advisors:

• Represent the interests of all patients cared for by the MTF.
• Help improve the patient and family role in care decision making.
• Provide feedback about their care experience.
• Help to improve clinic policies, staff and clinician practices, programs, or facilities.

The Patient and Family Partnership Council meets in person once every other month for about an hour.

What skills do advisors need?

• Listen and share their opinions respectfully
• Think about ways to improve health care
• Work well with others

You do not need any special qualifications to be an advisor. We will provide any training you need.

Your Voice Matters!

For more information about becoming an advisor, please call our Patient Advocate at 229-257-3322.

The Interactive Customer Evaluation enables customers to find information about services offered by DOD offices and facilities or rate their experiences with services they have received at our clinic. Your feedback and ratings are used to improve the products and services available to you.